Privacy Policy / Terms & Conditions

The Gentle Dentists are committed to protecting your privacy. This Privacy Policy / Terms and Conditions outlines how we collect, use, disclose, and safeguard your personal information.
Consumer information is NOT shared with third parties for marketing purposes.

1. Information Collection
We collect personal information when you:
    a. Schedule an appointment
    b. Complete forms on our website
    c. Sign up for SMS notifications or email newsletters
    d. Contact us via phone, email, or our website

The information collected may include:

a. Name
    b. Contact details (phone number, email address, mailing address)
    c. Medical history and health-related information
    d. Payment information

2. SMS Messaging and A2P 10DLC Compliance

By opting in to receive SMS messages from The Gentle Dentist, you agree to the following terms:

a. SMS Messaging Service
By providing your phone number, you consent to receive SMS text messages from The Gentle Dentist for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to opt out.

b. Message Frequency
You will receive approximately 2 to 4 messages per month.

c. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.

d. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed elsewhere on this page.

e. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at (586) 247-3500.

f. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.

3. Data Sharing and Third-Party Disclosure

Your privacy is important to us. Consumer information is NOT shared with third parties for marketing purposes.  We only share your personal information with third parties in limited circumstances, such as:

a. With healthcare providers involved in your care (upon your request or as required for coordination of care)

b. With insurance companies for billing purposes

c. When required by law or to comply with a court order or other legal process

4. Data Security

The Gentle Dentist takes data security seriously. We use industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our website also employs encryption technology to protect your information during online interactions.

5. Cookies and Website Tracking

Our website may use cookies to enhance user experience and gather analytics about how visitors interact with the site. You can adjust your browser settings to refuse cookies, although some features of the website may not function properly.

6. Your Rights and Choices

You have the right to:

a. Request access to the personal information we hold about you.

b. Update or correct your information.

c. Opt out of SMS notifications by replying “STOP” to any message.

d. Contact us to inquire about other preferences or concerns regarding your privacy.

Use of Information

Your information is used to:

• Schedule and confirm appointments
• Provide dental services, including treatment and consultations
• Send reminders and relevant notifications, such as appointment reminders or follow-up instructions
• Respond to inquiries or customer service requests
• Process billing and administrative tasks

We reserve the right to update this Privacy Policy / Terms & Conditions as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

If you have questions or concerns about this Privacy Policy / Terms & Conditions or your personal information, please contact us at:

The Gentle Dentist 15055 22 Mile Rd. Suite #2 Shelby Township, MI 48315 Phone: (586) 247-3500

By using our services, you consent to the terms outlined in this Privacy Policy / Terms & Conditions.